You may return any item you purchased on Avania.co.ke and its affiliates, within 7 calendar days of your product being delivered, subject to the terms & exceptions below.
- We will gladly exchange your product for the same model (subject to availability) or give you a refund for the full amount of the merchandise excluding taxes.
- Rider and shuttle delivery charges are not refundable.
- A return authorization is required for any exchange or refund by calling or messaging +254795489369.
- Any product returned to us without notification or authorization will be returned to the sender address.
- You are responsible to securely pack the product and all the original contents. We strongly recommend that you use the original packaging and receipt, if available.
Returning a product
We are sorry to hear you need to return a product. Please let us help you to make this process as easy as possible.