Frequently Asked Questions

Do you have a physical shop?
Our store is located at Moi Avenue, Bazaar Plaza, 10th floor, Wing A, Office Suite No. 1029, Nairobi.

How Do I Buy Products (Shop) on AVANIA?
Once you identify the item you need on our website Click on “Add to Cart”, and the item will be added to the cart. Click on “Check Out”, and fill in the billing details. Confirm details by ensuring everything you have filled in is correct. Once you are done, click on place order, as simple as that. Once your order is successfully placed, You will then receive a phone call asking you to confirm the order and when you do, you will be notified how soon to expect your order.
How Do I Make Payments?
Payment is made via our Company MPESA Buy Goods Till No:8053542 – Avania Traders. We also accept cash payments.
I have a complaint about an item delivered yesterday. What should I do?
Please get in touch with our customer care at +254795489369 or
Does Avania do delivery of products outside Kenya?
Yes, we deliver to Uganda, Tanzania, and Kigali.
Are all products genuine and original?
Yes, all our products are genuine and come with a warranty. In case you doubt any item on our website, do send us an email on
Do You Offer Payments On Installments?
You can pay in two installments. Once you place your order, you can pay half, and then pay the other half when receiving your item.